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Naturalistic decision making: navigating uncertainty in complex sociotechnical work

My Orders. Track Orders. Change Language. English Arabic. Important Links. Follow Us. App Download. US UK. Thank you for subscribing! Please check your email to confirm your subscription. Our Stores. Apply Filter Remove Filter Categories. By means of the NDM approach and the use of recognition-primed decision-making links between planned action and the expected action between road users were identified.

It is hoped that the findings will complement design recommendations for automatic vehicle guidance systems in cooperative situation scenarios.

David and Schraagen , analyse the communication dynamics at the transaction level with a detailed case of Air France Flight They argue that both adaptive and maladaptive patterns of adjusting to a situation are rooted in behavior patterns that should be studied in light of their previous history of transactions.

Those patterns may develop over longer time scales yet exert their effects during unexpected situations on much shorter time scales. The analysis of the communication transcript revealed patterned changes in communication dynamics in the cockpit after the flight entered an unexpected situation, which led to the biased strengthening or weakening of certain links in the network. These changes—even though preliminary due to the limited number of agents analysed—suggest that capturing the structural composition of a system at the transaction level assists in explaining how transactions fail, and can be used for the development of better system structures or training procedures for system interaction.

Attfield et al. Elaborating upon the data-frame model the authors propose a distributed resources model of sensemaking. It describes resources involved in sensemaking in terms of three domains: knowledge and beliefs, values and goals, and action. Knowledge and beliefs are concerned with how things are; values and goals are concerned with how things are desired to be; and action provides the means for redressing the gap.

Central to the model is the idea that these resources can be distributed across a cognitive work system, both actors and representational media. Hence, it aims to provide a framework for analysing sensemaking as distributed cognition. Harrington et al. The purpose of this study was to discover what types of decisions are made during missing incidents; including a consideration of the factors which affect these decisions and the main focuses of attention throughout the incident.

Interviews were conducted using the critical decision method CDM to elicit specific information about the decisions and challenges faced by search and rescue teams during missing person searches. The authors created a decision-sequence diagram to show the sequence of each decision and trends across all incidents, which should be of use to other practitioners and researchers in this area.

The authors explain how the original ShadowBox mission statement has evolved, and recommendations are offered for others who are engaged in cognitive skills training to share good practice. Mosier et al. This latter area is also echoed by Stanton This would include both human and non-human agents both artifacts and artificial intelligence. There are several drivers for this research, including but not limited to , evidence from the field of embodied and distributed cognition Hutchins , macrocognition Klien et al.

This perspective regards decision-making as an emergent property of collaborative systems, arising from the interactions between agents, both human and technological. The notion that decision-making is not confined to humans in systems often causes conceptual difficulty, but the idea has good pedigree Stanton et al. This perspective has been applied to most, if not all, cognitive processes. Macrocognition has been applied to many fields, most recently in submarine command and control Roberts and Stanton The between-the-heads macrocognitive processes Cooke et al.

The team detect contacts in the sound room, and check that contact designations are correct before communicating these to the picture room. Contacts require coordination from multiple sensors to manage information exchange between the sound room and the picture room.

Robert Rousseau

The control room build the tactical picture to inform planning. Tactical decisions are then informed by interpretation of the tactical picture. The macrocognitive functions of detect, check, communicate, coordinate, plan and decide all occur above the level of individual team members and involve both human and technology Roberts and Stanton Recent reviews of DCOG and DSA have argued that the sociotechnical systems perspective is the most flexible, as it can be applied to micro, meso and macro systems alike Grote et al.

In sum, we concur with Mosier et al. All views expressed in this article are those of the author and are not made in any official capacity as a civil servant in the MOD. Skip to main content Skip to sections. Advertisement Hide. Download PDF. Naturalistic decision making: navigating uncertainty in complex sociotechnical work.

Ormerod B. Editorial First Online: 09 October Location Conference theme Significant publications Dayton, USA NDM1 set the stage for expanding the study of problem solving and decision making, linking it to expertise studies, making it more pertinent to the needs of the applied community, and giving greater focus on national needs. Other discussions included NDM and cognitive task analysis methodology, NDM and traditional lab-based DM, and microcognition to macrocognition Hoffman Amsterdam, The Netherlands NDM7 emphasized five themes: adaptive decision support, cognitive ethnography, crime and decision making, crisis management, and medical decision making.

In sessions, the NDM framework was applied to new and diverse domains, such as landmine detection, judgments in crime situations, and space exploration Schraagen et al. Debate centred upon the appropriateness of the macro-cognition construct and the methodological challenges that continue to face the field Mosier et al.

Naturalistic decision making: navigating uncertainty in complex sociotechnical work | SpringerLink

Alongside innovative uses of cognitive task analysis, visual analytics and technical integration and further theoretical metacognitive developments, new areas such as cybersecurity, intelligence analysis, sensitive policing and deception were explored Gore and Ward Gore and Ward Gore et al. Decision making under stress and uncertainty. Methods to study and support rapid decision making. Designing visualisations and user interfaces to improve sense making. NDM in security-related contexts. Designing more effective human—computer planning systems. Macrocognition and adaptive performance.


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Complexity in new domains. Cognit Technol Work Google Scholar. Butts CT A relational event framework for social action. Chaudet H, Pelligrin L, Bonnardel N Editorial special issue of the 11th conference on naturalistic decision making. Ashgate Publishing Ltd. Fiore SM, Harper-Sciarini M eds Proceedings of the 10th bi-annual international conference on naturalistic decision making.

Flin R, Salas E eds Decision making under stress: emerging themes and applications. Ashgate, London Google Scholar. Gore J, Ward P eds Naturalistic decision making and uncertainty. Gore J, Ward P Special section, naturalistic decision making and macrocognition under uncertainty: theoretical and methodological developments. Ergonomics 57 3 — CrossRef Google Scholar. Harper M, Sciarini L Selected papers from the 10th bi-annual international conference on naturalistic decision making.

Hoffman RR ed Expertise out of context: proceedings of the sixth international conference on naturalistic decision making.

1 Introduction

Psychology Press, New York. Hutchins E Cognition in the wild. Klein G Macrocognitive measures for evaluating cognitive work. In: Patterson E, Miller J eds Macrocognition metrics and scenarios: design and evaluation for real-world teams. In: Hoffman RR ed Expertise out of context: proceedings of the 6th international conference on naturalistic decision making. Cogn Technol Work. DOI: Lave J, Wenger E Situated learning: legitimate peripheral participation. Lefford N, Thompson PA Naturalistic artistic decision making and metacognition in the music studio. Ashgate, Aldershot, pp 41—54 Google Scholar.

Cambridge, UK Google Scholar. Salas E, Klein G eds Linking expertise and naturalistic decision making. J Appl Psychol. Science — CrossRef Google Scholar. Stanton NA Representing distributed cognition in complex systems: how a submarine returns to periscope depth. Ergonomics 60 4 — CrossRef Google Scholar.


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Suss J, Ward P Revealing perceptual-cognitive expertise in law enforcement: an iterative approach using verbal report, temporal-occlusion and option generation methods. Front Psychol Cognit Sci Sect. Wegner DM Transactive memory: a contemporary analysis of the group mind. Wong BLW, Stanton NA eds Naturalistic decision making and computers: proceedings of the 9th bi-annual international conference on naturalistic decision making.

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Stanton 6 1.